Sales Policy
Quality
We are very aware of the requirement for full traceability and certification on all parts and components. All our stocks and inventory have been sourced from Company approved suppliers and in most instances will carry a FAA 8130-3 or JAA Form One issued by a JAR-145 listed organisation or CASA Form 917.
A quality audit trail is maintained from the day an item is received into stock, until the time it is supplied.
We maintain on file copies of all incoming certification, and these are available for inspection on request.
Quality control is a priority for us. If you have any questions about our procedures, please feel free to ask.
Warranty
AeroAssist will, at their option, repair, replace, or refund the purchase price of goods found defective during the warranty period. New instruments and electronic components, unless otherwise noted, will carry a twelve (12) month or 500 hour warranty, whichever occurs first, from the date of sale. Overhauled components, unless noted otherwise shall carry a six (6) month or 300 hour warranty from date of sale. AeroAssist may, at their option, extend the warranty for up to an additional six months to allow for shelf life prior to installation. AeroAssist reserves the right to deny warranty on units subjected to abuse, abnormal damage, or removal of warranty seals
Conditions of Sale
All costs of cartage, freight and insurance of Parts and Equipment from AeroAssist’s facilities and premises including the charges of AeroAssist, shall, unless otherwise agreed, be for the account of and payable by the Customer.
Ownership and title of Parts will not pass to the customer until full payment of all invoices plus any supplementary charges;
- corresponding to such Parts, and
- any other invoices due and payable by the Customer under any other agreement between the parties are made; the Customer being liable for loss or damage, in transit, or during period of use. In the event of failure to pay by due date AeroAssist will be entitled to repossess the said parts, the Customer being further liable for any additional costs incurred in removing and recovering the parts.
Exchange Policy
AeroAssist Exchange price is determined on the basis that the core Turn In Unit (TIU) received from customers will be a normal repairable core. All TIU's must be returned within 28 days from date of original Exchange Sale. AeroAssist reserves the right to reject any TIU that has been damaged from abnormal causes such as, but not limited to, fire, crash, submersion, cannibalisation, or previous repairs. If abnormal damage is discovered the original exchange price will no longer be applicable and the customer may be invoiced for additional repair beyond the normal exchange price. If the TIU is deemed unrepairable, or is Beyond Economical Repair (BER), they will be notified and given the opportunity to provide an acceptable TIU. If an acceptable TIU is not provided in good time, an outright price will be applicable and an additional invoice will be issued."
Returned cores which incur additional costs to AeroAssist will be invoiced to the customer; this includes but is not restricted to;
- Cores that require additional parts and/or labour above the standard overhaul cost,
- Cores that are not of the same modification status and require additional expenditure to update core to acceptable status, and
- Inspection, core charges and additional freight cost for cores that are unacceptable or BER.
